Purchase this product with confidence. If you are not 100% satisfied for any reason, simply return to the address below. You will receive a replacement, if available, or your money back.
Kuala Deals 847 Sumpter Road, Belleville, MI 48111 USA
We stand by everything we sell, 100%. So if you’re not satisfied with your order for any reason, neither are we. We’ll make it right – from resending your order to refunding you in full. We’ll even cover shipping. As simple as that.
Our Customer Care Specialists are trained in the art of solving problems. So if you’re not absolutely satisfied, here’s how we can help:
·First, contact us (firstname.lastname@example.org) and let us know exactly what your issue is.
·Then, we’ll work with you to find a solution that you’ll be happy with, whether that means resending your order at no additional cost or refund you.
Every time. Any reason. Or we’ll make it right.
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in 13 countries. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Where are my items coming from?
Although our fulfillment house is located in North America, some of our specialty items are located in other countries such as Australia, Germany, United Kingdom and China.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*ESTIMATED SHIPPING TIME
12-25 Business days
Canada, Australia, United Kingdom
14-35 Business days
30-60 Business days
The Rest of World
30-65 Business days
*This doesn’t include our 2-7 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & CANCELLATION
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time(45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve receive you may request a refund but you must return the item at your expense and the item must be unused.
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Kuala Deals (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of Kuala Deals
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
There is 20% refund charge if you paid by Amazon Pay
free products, shipping cost, and damaged products through customer mishandling.